CUSTOMER CARE

For all general enquiries, including wholesale and press matters, please email info@azyaswim.com
  • > SHIPPING SERVICES + COST


    Our warehouse is located in Sydney, Australia, therefore shipping times will vary depending on your location.

    Services Estimated Delivery Cost
    STANDARD SHIPPING AUSTRALIA - ORDERS OVER $150 5-6 BUSINESS DAYS FREE
    STANDARD SHIPPING AUSTRALIA - ORDERS UNDER $150 5-6 BUSINESS DAYS $10AUD FLAT RATE
    EXPRESS SHIPPING AUSTRALIA 1 BUSINESS DAY $15AUD FLAT RATE
    STANDARD SHIPPING WORLDWIDE - ORDERS OVER $300 5-21 BUSINESS DAYS FREE
    STANDARD SHIPPING WORLDWIDE - ORDERS UNDER $300 5-12 BUSINESS DAYS $20AUD FLAT RATE


    Please note we cannot ship to a PO Box. Please ensure you provide a street address at time of purchase.

  • > PROCESSING TIME

    All orders will be processed 2-3 business days after receiving your order via Australia Post. We do our best to ensure the timely delivery of all orders, please bear in mind that delivery delays may occur during high volume and peak periods or due to unforeseen reasons which may affect your delivery time.

  • > INTERNATIONAL SHIPPING DUTIES + TAXES

    All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. AZYÄ reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.

  • > TRACKING YOUR ORDER

    Once we have dispatched your order, you will receive a dispatch confirmation email including the tracking details of your parcel. To track your order, please enter your tracking number in the link below: https://auspost.com.au/mypost/track/#/search

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