HOW TO RETURN YOUR ORDER
How to Return Your Order
If you wish to return an item, please email us at orders@azyaswim.com within fourteen (14) days of receiving your order to request a Return Authorisation (RA). In your email, please include:
(i) The item(s) you would like to return
(ii) The reason for your return
Once we receive your email, we will provide you with a Return Authorisation (RA) number and the return address. Our office is located in Sydney, Australia.
To ensure your return is processed smoothly, please:
- Pack the item(s) in their original packaging, including any attached labels and swing tags.
- Include your full name and original order number inside the return parcel.
Please note that returns must be postmarked within fourteen (14) days of receiving your order. Returns received outside of this timeframe will not be accepted.
Unauthorised returns that do not comply with our returns policy will be denied.
For your protection, we strongly recommend using a traceable postal service when returning items. AZYÄ Swim is not responsible for lost or damaged returns, and we advise retaining proof of postage and tracking details until your return is processed.