AZYÄ offers refunds on full price item/s (less the cost of shipping 10AUD). Sale items are FINAL. We do not offer returns (refunds, exchanges, credit notes) on any sale items including item/s purchased using a discount code.
AZYÄ does not process exchanges. If you would like to exchange item/s to different style, size or colour, please initiate a return and start a new order.
We do not process returns on items purchased via third-party vendors. Please contact the retailer directly.
Due to hygiene reasons, we are unable to accept returns on headwear. These items will be treated as FINAL sales.
For all returns the item/s:
- must be in original condition with all labels, hygiene liners and swing tags remaining in place.
- have not been worn, washed or altered in any way.
- do not have any make-up and/or deodorant stains, and/or do not smell of perfume.
AZYÄ cannot accept any returns that do not meet the above requirements or if the return falls outside of the stated thirty (30) days.
HOW TO RETURN YOUR ORDER
- Email us about the item that you'd like to return to firstname.lastname@example.org
- Once we receive your item/s, they will be inspected to ensure they comply with our returns policy and a return will be determined.
- Should your item/s meet our returns policy please allow 3-5 business days for your return to be processed. You will be refunded the full amount (less 10AUD for the original cost of shipping item/s to you) to the original payment method. If your items do not meet our criteria for returns (as outlined in the returns policy) you will not receive a refund and you will be liable for the cost of having the items sent back to you.
Please note all return shipping costs (except that of faulty items) are at the cost of the customer and not payable by AZYÄ. AZYÄ requires that all return parcels be sent via secure, pre-paid and traceable postage methods. Lost or stolen packages are not liable to AZYÄ.
We pride ourselves on quality control procedure. In the rare case that you receive a damaged or defective item, we sincerely apologise for any inconvenience caused. Please email us at email@example.com within 48 hours of receiving your items with images of the fault and we will work with you to resolve it as soon as possible. Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of a manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.
We do not return products:
- obtained from a source other than this Website
- damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, washed not in line with care label instructions etc.)
- damaged by misuse or activities other than the intended purpose
All items purchased as part of a sales promotion or using a discount code are FINAL. They cannot be returned or exchanged for a credit note.