For all general enquiries, including wholesale and press matters, please email email@example.com
> SHIPPING SERVICES + COST
Our warehouse is located in Sydney, Australia, therefore shipping times will vary depending on your location.
Services Estimated Delivery Cost STANDARD SHIPPING AUSTRALIA - ORDERS OVER $150 5-6 BUSINESS DAYS FREE STANDARD SHIPPING AUSTRALIA - ORDERS UNDER $150 5-6 BUSINESS DAYS $10AUD FLAT RATE EXPRESS SHIPPING AUSTRALIA 1 BUSINESS DAY $15AUD FLAT RATE STANDARD SHIPPING WORLDWIDE - ORDERS OVER $300 5-21 BUSINESS DAYS FREE STANDARD SHIPPING WORLDWIDE - ORDERS UNDER $300 5-12 BUSINESS DAYS $20AUD FLAT RATE
Please note we cannot ship to a PO Box. Please ensure you provide a street address at time of purchase.
> PROCESSING TIME
All orders will be processed 2-3 business days after receiving your order. We do our best to ensure the timely delivery of all orders, please bear in mind that delivery delays may occur during high volume and peak periods or due to unforeseen reasons which may affect your delivery time.
> INTERNATIONAL SHIPPING DUTIES + TAXES
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. AZYÄ reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
> TRACKING YOUR ORDER
Once we have dispatched your order, you will receive a dispatch confirmation email including the tracking details of your parcel.
For Standard Australian orders, please enter your tracking number into the following link https://try.sendle.com/en-au/tracking
For Express and International orders please enter your tracking number into the following link https://auspost.com.au/mypost/track/